FAQ - Here are some things you may be asking yourself
Also known as Frequently Asked Questions
Why use a waitlist app?
Pagers are clunky, expensive, and often go missing or break. With paper waitlists, locating customers is far less efficient, and you’re not capturing valuable visit history. Plus, who wants to shout over a crowded room to find a customer? Sending texts to customers’ phones also gives them the freedom to roam outside of designated areas, making them happier and more likely to remain on the list.
What do I need for Waitlist Me?
Waitlist Me works on iPads, iPhones, Android phones and tablets, and computers, so you can use it in about any business environment. You simply need one of these devices and an Internet connection.
What does Waitlist Me cost?
Waitlist Me offers a couple different plan options: Free, $34.99 for Premium, and $59.99 for Pro, and $99.99 for Platinum. Since we have a simple, monthly subscription, with no additional fees, you can downgrade and upgrade and switch plans as you like from the Account area of our website. Or save 20% with an annual plan. The free plan is an easy way to check out the core features, but limited to 100 customers a month.
Really, only $24 for Waitlist Me Premium?
Yes! Waitlist Me is the ONLY text waitlist and reservation solution that offers unlimited usage and so many features for such a low price. The Waitlist Me Premium annual plan works out to $23.99 a month when paid annually, or you can pay $29.99 for the flexibility of monthly billing.
How is this possible?
Before Waitlist Me, our team members were responsible for building Google Voice and other highly scalable telephony services. We have applied that experience to Waitlist Me to offer highly reliable text and automated phone call alerts to your customers at very little cost. By keeping our application intuitive, and easy to pick up in minutes, you also save a lot of time on set up and training.
What types of phones work with Waitlist Me?
Waitlist Me works with any cell-phone in the United States and Canada. Some of Waitlist Me's features (confirmation & reminder text messages) require the cell phone to accept text messages.
What about the customers that do not have cell phones?
If a guest doesn’t have a phone or they don't want to share their phone number, they can still be added to the waitlist for easily managing their place in line.
What happens if I lose internet, wifi, or cellular connection?
You can still use Waitlist Me, but you’ll be unable to communicate with your customers via text or phone notifications until connectivity is restored and your waitlist syncs.
Who has access to my customers' phone numbers?
Phone numbers are not downloadable and only used for the purpose of notifying customers. We will never share or sell any of your or your customers' information.
For that great price, is there any support?
You bet! The app is easy to use, but if you have any questions we are happy to help. There is a Report Issue feature in the app settings, and you can send us an email to support@waitlist.me for other questions. We would love to hear any feedback you have as well.