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Deliver on Expectations
Increase customer satisfaction with accurate wait estimates
Waiting is sometimes unavoidable, but getting an accurate estimate of how long the wait will be isn't. Setting the right expectations for your customers and consistently delivering on what you tell them is one of the best things you can do for them when they have to wait.
Waitlist Me improves quote accuracy by showing the actual time waited right next to the quoted time. This helps your staff learn how well they are doing with their estimates, so they can adjust accordingly and improve. When serving customers, it is also valuable to know how long they have waited overall and relative to how long they were told, as it can affect how they are feeling about their experience up to that point.
Platinum and Pro users can access Wait AI data, which shows an average of the wait times for each party size by day and hour, for the previous 4 weeks. This data can help staff further improve wait quotes.
Waitlist Me has another nice feature for giving customers more visibility into how many people are ahead of them. When customers are added to the list they receive a confirmation message that has a link to the public waitlist page, which can be checked from any phone with a data connection. The page highlights their place in line and updates dynamically, so they have a better sense of how much longer the wait will be without having to ask.
Finally, if your business takes call-aheads, reservations or appointments, Waitlist Me has an ETA feature for scheduling customers for a specific time. Appointments for the current day will show in a section of the main waitlist view, so you can see everything you need at a glance.
By combining these features in an integrated and intuitive tool, Waitlist Me helps you improve waiting experiences and deliver better customer service.
Waitlist Me improves quote accuracy by showing the actual time waited right next to the quoted time. This helps your staff learn how well they are doing with their estimates, so they can adjust accordingly and improve. When serving customers, it is also valuable to know how long they have waited overall and relative to how long they were told, as it can affect how they are feeling about their experience up to that point.
Platinum and Pro users can access Wait AI data, which shows an average of the wait times for each party size by day and hour, for the previous 4 weeks. This data can help staff further improve wait quotes.
Waitlist Me has another nice feature for giving customers more visibility into how many people are ahead of them. When customers are added to the list they receive a confirmation message that has a link to the public waitlist page, which can be checked from any phone with a data connection. The page highlights their place in line and updates dynamically, so they have a better sense of how much longer the wait will be without having to ask.
Finally, if your business takes call-aheads, reservations or appointments, Waitlist Me has an ETA feature for scheduling customers for a specific time. Appointments for the current day will show in a section of the main waitlist view, so you can see everything you need at a glance.
By combining these features in an integrated and intuitive tool, Waitlist Me helps you improve waiting experiences and deliver better customer service.