Text and Call Notifications to Canadian Phones

Due to significant increases in carrier fees from Canadian mobile operators, Waitlist Me plans for Canadian businesses have limits on the number of text and call notifications that can be sent per month. The Premium plan includes 1,000 notifications per month, Pro includes 2,500 and Platinum has 5,000. For businesses with heavier messaging needs, additional notifications can be sent at a rate of $0.02 per notification, deducted from a prepaid balance.

Go to the Account page of the website or the gear icon in the app to see how many texts have been used during the current billing period. Use the Add Balance button (website only) to add a prepaid balance so you never have to worry about running out of texting credits. Turn on auto-recharge to automatically add balance whenever it dips down to $2.

If you would like to reduce the number of texts you send, here are a few suggestions:

• Try changing your settings for the confirmation text. If your customers don’t need a confirmation text, set it to Off. You can also set it to Ask Me and choose who will receive the confirmation text. For example, the first and last several customers of each day will have a shorter wait and may not need a confirmation text.
• If you schedule reservations/appointments, you can use the emails instead of text messages (emails do not count towards the notification limit). You can use an email for the confirmation and the 1st & 2nd notifications. We would suggest only using it for the confirmation and first notification, and keeping the second notification as a text message. Pro & Platinum users will also see the option to automatically schedule the 1st and 2nd notification emails to go out, which allows the feature to be used more as a reminder instead of as a ‘we’re ready for you’ type of notification. To see more in-depth information about how the reservation emails work, please visit this page.
• Displaying the Public Waitlist in your waiting area can eliminate the need for the confirmation text altogether. When letting customers add themselves remotely using the web widget or Google features, they can see their place in line from the confirmation page and wouldn’t need a text when added to the list.
• Some businesses have also found that they enjoy the personal touch of including a description of the guest in the Notes, and then walking up to them to let them know it is their turn.

If you have any questions or need any help, drop us a line at support@waitlist.me. You can also check out our Knowledge Base for more details on getting the most out of the Waitlist Me app.